Refund & Cancellation Policy

Free Refill Replacement, Guaranteed

We stand behind our services. If your follower, like, or comment count drops after delivery completion, we will refill the difference at no additional cost to you — guaranteed.

Refund Eligibility

You may be eligible for a full or partial refund in the following cases:

• Non-delivery: If your order has not started within 72 hours of payment.
• Significant underdelivery: If we deliver less than 80% of the promised quantity.
• Wrong account: If delivery was sent to the wrong account due to our error.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Your account was private during delivery
• You provided an incorrect username
• Instagram removed engagement due to their own platform actions
• Order has already been fully delivered
• Change of mind after delivery has started

Cancellations

Orders can be cancelled for a full refund only if delivery has not yet started. Once processing begins, cancellations are not accepted. Please contact us immediately at support@getgrowpulse.com if you need to cancel.

How to Request a Refund

To request a refund, email us at billing@getgrowpulse.com with your order number and reason. We aim to respond within 24 hours. Approved refunds are processed within 5–10 business days back to your original payment method.

Contact Us

Questions? Reach us at hello@getgrowpulse.com — we are happy to help.